Child Safety Standards & CSAE Zero-Tolerance Policy
Effective Date: September 29, 2026 • Last Revised: September 29, 2026
Absolute Zero Tolerance Statement
Uncompromising Commitment to Minor Protection
LovFly operates an uncompromising, zero-tolerance policy against any form of Child Sexual Abuse Material (CSAM), Child Sexual Exploitation and Abuse (CSAE), grooming, sexualization, or endangerment of children. Any violation results in immediate account termination, permanent hardware/device bans, and immediate mandatory escalation to law enforcement agencies and global child protection organizations including the National Center for Missing & Exploited Children (NCMEC) and the Cyber Crime Cell / National Cyber Crime Reporting Portal (cybercrime.gov.in).
Strict 18+ Age Restriction & Verification
LovFly is designed exclusively for adults. No individual under the age of 18 (eighteen) years is permitted to create an account, access audio/video calls, register as a listener, or use any services provided by LovFly.
- All listeners must complete mandatory government-issued photo ID verification (Aadhaar, PAN, Passport, or Voter ID) confirming legal adulthood before receiving calls.
- Accounts discovered to belong to minors or suspected of being operated by or on behalf of minors are terminated immediately.
- Callers are required to certify their age of majority during onboarding.
Strictly Prohibited Activities
The following actions are strictly illegal and prohibited on LovFly without exception:
Detection, Monitoring & Moderation Infrastructure
LovFly employs a multi-tiered safety infrastructure to detect, prevent, and respond to potential violations:
- Real-Time In-Call Emergency Disconnect: Both listeners and callers can terminate a call instantly with a single tap and immediately trigger a priority security report.
- Proactive AI & Heuristic Review: Profiles, avatar uploads, and public display names are automatically screened against known abuse hashes and safety filters before publication.
- 24/7 Human Trust & Safety Desk: All reports tagged with child safety or harassment are routed directly to senior moderation officers within 15 minutes.
- Evidence Preservation: Telephony call metadata, device fingerprints, and transaction logs are securely frozen to assist law enforcement investigations.
Mandatory Reporting to Law Enforcement & NCMEC
In full adherence with national and international statutes—including the Protection of Children from Sexual Offences (POCSO) Act, the Information Technology Act, 2000, and 18 U.S.C. § 2258A:
When LovFly becomes aware of any apparent child sexual abuse material or child exploitation conduct, we immediately file a CyberTipline report with the National Center for Missing & Exploited Children (NCMEC) and report the incident along with IP logs and user identifiers to the Indian National Cyber Crime Reporting Portal (cybercrime.gov.in) and appropriate law enforcement agencies.
How to Report Violations
If you encounter or suspect any child safety violation, please use any of the following immediate reporting channels:
Grievance Officer & Nodal Contact
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules:
Grievance Officer / Child Safety Officer: LovFly Compliance & Safety Directorate
Company Name: Aadhvi Corp (OPC) Private Limited
Registered Address: 3rd floor,Shanta Building, 18th June Road, Santa Inez, Panaji, Tiswadi, North Goa, 403001, India
Dedicated Safety Email: support@lovfly.com
General Inquiries: support@lovfly.com
Response Turnaround: Child safety escalations are reviewed within 4 hours; acknowledgment within 24 hours.
Need to report an emergency to authorities directly?
India National Cybercrime Reporting Portal: 1930 or cybercrime.gov.in • Childline India: 1098